The Olive Branch reserve’s the legal right to cancel or refuse any order at any time for reasons that are not limited to such as product availability or out of stock, errors in the process or descriptions of the products, errors in the order or payment processing, or if there is a suspicion of an illegal or unauthorized transaction.
Returns and Cancelations Policy
The Olive Branch is committed to providing high-quality goods and products for customer satisfaction. Thus, our customers have the right to cancel and return their order, including extra virgin olive oil, balsamic vinegar, gourmet foods, and other products when complying with the following conditions (other conditions may apply). The products or goods must be returned in the same condition as the customer received them and include all its wrappings, documents, and instructions.
The Olive Branch reserves the right to refuse a cancelation or refund for the following reasons (other conditions may apply). Products or goods that are damaged are worn beyond their original packaging or are not in the same condition as the customer received them. Additionally, the purchased product is personalized or made according to customer’s instructions, products that according to their nature are not suitable to be returned, deteriorate rapidly or where the date has surpassed their expiration date, were unsealed after delivery, are inseparably mixed with other items, or the customer has previously acknowledged his/her loss of cancelation rights.
If your order meets the return or cancelation requirements and policies, we will proceed to reimburse no later than 14 days after receiving the returned products. Reimbursements are made with the same payment method the customer used for his order and will not incur any fees for such transactions.
The Olive Branch reserves the right to revise or change its process at any time before accepting your order or purchase. The Olive Branch may revise the costs and prices quoted after accepting an order in case it arises a matter beyond our control, including but not limited to any occurrence affecting delivery caused by government action, increased shipping charges and costs, variation in Customs duties, higher foreign exchange costs. If such an event or similar occurred, customers have the right to cancel their order or purchase and, if applicable, receive their reimbursement.
All goods and products purchased through The Olive Branch online store are subject to one-time payment and transaction. Various payments are available, including but not limited to American Express, Visa, MasterCard, Discover or online payment methods such as PayPal and Square.
Transactions with credit or debit cards are subject to validation checks and authorization by the card issuer or financial institutions. In the event that we do not receive the required authorization, The Olive Branch will not be accountable for any delay or non-delivery of a specific order or purchase.